DELIVERY
We offer a variety of delivery options to ensure our fresh flowers arrive on time and are delivered with the greatest of care.
Our delivery prices
London Deliveries – dependant on postcode Monday to Friday
Same day (orders placed before 12 noon)
Next day deliveries in London (orders placed before 5.00pm on previous working day)
Deliveries are normally made within usual working hours 9am – 5pm. Special timed deliveries may only be available by special request.
Kensingtonflowers delivers to the following London postcode districts (using our own driver)
Rate - £5.50
W8
SW7
Rate - £7.50
SW1 W1 W14
SW3 W2
SW5 W9 NW8
SW6 W10
SW10 W11
Rate - £10
SW13
SW15
SW18
Rate - £ 15.00
SW19
Saturday Morning delivery Areas - Rate £ 7.50 - By Prior arrangement
Flowers need to be ordered by 4pm Friday, to guarantee a Saturday delivery.
W8 W11 W14
SW7 SW6 SW1
SW10 SW3 SW5
For London deliveries outside of these areas, please contact us prior to placing an order. Deliveries may be arranged for other London areas by source of an independent courier service. Extra delivery charges will apply.
Nationwide next day delivery service via Royal Mail Parcel Force services
All other destinations (UK nationwide) can be delivered via our next day delivery service via overnight courier at a rate of £ 15.00 per delivery. Orders received by 3pm for next day delivery. Overnight courier service is available from Tuesday - Friday, between 9am -5pm.
Tuesday – Friday anytime £17.50
Our delivery service is not available on Sundays, UK public holidays or between Christmas Eve and the 2nd week of the New Year. Kensington flower closes for an annual 2 week holiday in August, therefore orders to be delivered during the last 2 weeks of August, please contact the shop, prior to placing an order.
Special delivery conditions apply to certain locations where a third party is involved such as hospitals, hotels, offices, theatres and porter serviced apartment buildings. In such cases, the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfilment of the order. We recommend that flowers sent to these locations be requested for delivery Monday to Friday. Deliveries cannot be made to PO Box addresses.
Where possible, we will attempt to obtain a signature from the intended recipient or equally a person responsible to accept the goods at the delivery address on their behalf. In the case of a private residence, the signature of a family member or housekeeper will be accepted.
Under normal circumstances we will try to ensure that your order is delivered to the recipient’s address you provide. However, there are times when this is not possible due to problems with the address information or difficulties our drivers encounter when trying to deliver. To avoid such problems please:
Ensure that the recipient address provided is accurate and that the recipient is not away.
Give additional instructions to assist our drivers with difficult to find addresses.
Keep us informed if you find that the recipient’s address or availability changes prior to the order being delivered.
Supply a contact number for the recipient so that if our driver experiences problems with delivery they can contact them directly.
Provide a ‘leave safe’ area option if the recipient is not in when our driver attempts delivery.
Should the recipient be out at the time of delivery, a card will be left stating attempted delivery was made and the contact details of Kensingtonflowers are given. Normally the flowers are returned to the shop and the recipient will then have to contact us to arrange for re-delivery. We also try to phone the recipient if their telephone number is available. Where possible we try to leave the flowers in a safe area or with a neighbour, especially if instructions were given for the flowers to be left in a ‘leave safe’ option. A message is then left for the recipient, to inform them where the flowers are to be found/collected from. If we do not hear or manage to contact the recipient within 24 hours of attempted delivery, we will try to contact you for instructions for re-delivery. At our discretion, we may ask you to pay a further delivery charge.
Flowers within central London, whenever possible will be delivered by the most environmentally friendly method whenever possible, either by walking to deliver your order by foot,
or by using our own small LPG fuelled company van for local deliveries. Other deliveries will require alternative motorised transportation.
Neither we, nor any courier service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our
reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of god, or from any industrial dispute or strike whatsoever.
How do we present our fresh flower deliveries?
All our bouquets, vase arrangements and plants are dressed in all white tissue and paper with clear cellophone wrap and tied with a seagrass or hessian knot and/or bow. London orders are delivered in water during transit or wrapped as an ‘aqua pack’ (water bag) to keep the flowers fresh. Nationwide deliveries are wrapped with a water absorbent gel covering the stems, to maintain freshness and packaged in a strong cardboard box.
Dressing your flowers/plants with protective tissue and paper ensures your delivery will arrive in the same condition that it left us.
Our flowers and plants are always delivered un-priced with a hand written card carrying your personal message, a care card, flower food if appropriate and our shop logo/contact details.